We require the Bordetella and CIV vaccines, in addition to Rabies, DAP and a fecal test in order to keep your pet as protected as possible in an environment where there are a lot of other dogs around. Even if your pup is not directly interacting with others during their visit, just like human germ transmission, most bugs are passed through the shared air. We have the highest regard for your pet’s health and safety and employ unmatched cleaning and sanitation standards, even having air scrubbers that work constantly in our building.

However, please be aware that there are some airway infections that vaccines do not exist to prevent. These infections are typically not life-threatening but can cause coughing. If your pet develops coughing, please call your veterinarian to determine if treatment is needed.

Having your dog in a place other dogs are or have been, is similar to children going to daycare or school. Even though children are vaccinated they frequently get colds from other children. It is not possible to completely prevent germ spread but rest assured that we do everything in our power to keep a clean and healthy environment for your pet’s visit and will always be transparent about any health concerns we may have. We only want what is best for your pet.

HOW DOES IT AFFECT ME?

Peak time is anytime we will likely be full or on a waitlist – the prime vacation times! Due to the fact that our rooms will be full, we have to be a bit more strict to maintain organization and ensure rooms are available for everyone.

Peak Times:

• Last week of March (Spring Break)
• May 1st – September 30th
• Thanksgiving week
• Christmas week
• New Year’s week

What this means for you:

• If you have a boarding reservation that falls during any of the above peak times, you will be asked for a 25% deposit before your stay starts and the rest upon pick up. The 25% deposit is non-transferable and if you cancel more than 3 days from the start date, we’ll be happy to return the full amount to you. If you have to cancel last minute (within 3 days) or do not show up for your reservation, the deposit will be non-refundable.
• If you are a regular Day Boarding guest, please be advised that there will be VERY limited rooms available during peak times. Please feel free to call us if you need help with arrangements.
• The 3-day span around holidays will have an additional $5/night charge. We increase our team’s pay rate during these holidays to compensate for their time away from family and appreciate your understanding.

If you have any questions, please don’t hesitate to reach out!

Prior to boarding and/or daycare, you must provide proof of the following vaccinations from your vet:

• Annual Bordetella
• CIV (Canine Influenza Vaccine)
• Current Rabies
• Current DHLPP
• Annual Fecal Test Result (negative)

We also require that your dog is on a regular flea and tick prevention program, such as Frontline or Advantage. (Flea Powders/Collars are not acceptable, with the exception of the Seresto Collar.)

Dogs over 6 months must be spayed or neutered in order to participate in daycare, however, they may still be boarded at 5 months old.

For a more comprehensive list, please click here.  You can contact us for additional information.

Pinnacle Pets was designed to care for your pups like we would care for our own. That means our standards are higher than what you’ll find anywhere else!

• A human attendant stays with the dogs 24/7, 365. Our building always has caretakers available for your dog’s needs.
• Communication is important – you will receive detailed reports every evening regarding your dog’s daily activities, feeding and medication logs, and personal notes from the staff that interacts with them. Don’t worry, you’ll get tons of pictures too!!! Our goal is to make you feel as comfortable with your dog’s care as they are!
• Minimum of four potty breaks in an enclosed play yard. They will be off leash (unless otherwise instructed) and can enjoy exploring, playing, and cuddling with our staff.
• Our staff is trained in dog body language and behavior and will always work hard to make your pup feel comfortable.
• We know each furry friend is an individual. We make sure to get to know them so we can ease them into the boarding experience, make sure they are eating and comfortable, and cater their stay to their needs.
• We use non-toxic veterinary grade cleaning supplies, have air cleaners, and spend most of our spare time cleaning EVERYTHING to ensure our space is clean, healthy, and safe.