Frequently Asked Questions
WHERE ARE YOU LOCATED
3491 Farm Bank Way, Grove City OH 43123
WHAT ARE YOUR HOURS
Monday – Friday : 6:30 a.m. – 7:30 p.m.
Saturday 9:00 a.m. – 5:00 p.m.
Sunday 9:00 a.m. – 5:00 p.m.
No lobby hours (pick up/drop off, day boarding, daycare, grooming, etc.):
- Christmas Day
No daycare service and limited lobby hours for pickup/dropoff for boarding guests from 10 am – 2 pm and Daycare will not be provided:
- Easter Sunday
- Memorial Day
- Independence Day
- Labor Day
- Christmas Eve
- New Year’s Day
HEALTH & SAFETY
We require the Bordetella and CIV vaccines, in addition to Rabies, DAP and a fecal test in order to keep your pet as protected as possible in an environment where there are a lot of other dogs around. Even if your pup is not directly interacting with others during their visit, just like human germ transmission, most bugs are passed through the shared air. We have the highest regard for your pet’s health and safety and employ unmatched cleaning and sanitation standards, even having air scrubbers that work constantly in our building.
However, please be aware that there are some airway infections that vaccines do not exist to prevent. These infections are typically not life-threatening but can cause coughing. If your pet develops coughing, please call your veterinarian to determine if treatment is needed.
Having your dog in a place other dogs are or have been, is similar to children going to daycare or school. Even though children are vaccinated they frequently get colds from other children. It is not possible to completely prevent germ spread but rest assured that we do everything in our power to keep a clean and healthy environment for your pet’s visit and will always be transparent about any health concerns we may have. We only want what is best for your pet.
WHAT IS YOUR PEAK TIME
HOW DOES IT AFFECT ME?
Peak time is anytime we will likely be full or on a waitlist – the prime vacation times! Due to the fact that our rooms will be full, we have to be a bit more strict to maintain organization and ensure rooms are available for everyone.
- Last week of March (Spring Break)
- May 1st – September 30th
- Thanksgiving week
- Christmas week
- New Year’s week
What this means for you:
- If you have a boarding reservation that falls during any of the above peak times, you will be asked for a 25% deposit before your stay starts and the rest upon pick up. The 25% deposit is non-transferable and if you cancel more than 3 days from the start date, we’ll be happy to return the full amount to you. If you have to cancel last minute (within 3 days) or do not show up for your reservation, the deposit will be non-refundable.
- If you are a regular Day Boarding guest, please be advised that there will be VERY limited rooms available during peak times. Please feel free to call us if you need help with arrangements.
- The 3-day span around holidays will have an additional $5/night charge. We increase our team’s pay rate during these holidays to compensate for their time away from family and appreciate your understanding.
If you have any questions, please don’t hesitate to reach out!
WHAT ARE YOUR VACCINATION REQUIREMENTS
Prior to boarding and/or daycare, you must provide proof of the following vaccinations from your vet:
- Annual Bordetella
- CIV (Canine Influenza Vaccine)
- Current Rabies
- Current DHLPP
- Annual Fecal Test Result (negative)
We also require that your dog is on a regular flea and tick prevention program, such as Frontline or Advantage. (Flea Powders/Collars are not acceptable, with the exception of the Seresto Collar.)
Dogs over 6 months must be spayed or neutered in order to participate in daycare, however, they may still be boarded at 5 months old.
For a more comprehensive list, please click here. You can contact us for additional information.
WHY BOARDING AT PINNACLE PETS IS BETTER
Pinnacle Pets was designed to care for your pups like we would care for our own. That means our standards are higher than what you’ll find anywhere else!
- A human attendant stays with the dogs 24/7, 365. Our building always has caretakers available for your dog’s needs.
- Communication is important – you will receive detailed reports every evening regarding your dog’s daily activities, feeding and medication logs, and personal notes from the staff that interacts with them. Don’t worry, you’ll get tons of pictures too!!! Our goal is to make you feel as comfortable with your dog’s care as they are!
- Minimum of four potty breaks in an enclosed play yard. They will be off leash (unless otherwise instructed) and can enjoy exploring, playing, and cuddling with our staff.
- Our staff is trained in dog body language and behavior and will always work hard to make your pup feel comfortable.
- We know each furry friend is an individual. We make sure to get to know them so we can ease them into the boarding experience, make sure they are eating and comfortable, and cater their stay to their needs.
- We use non-toxic veterinary grade cleaning supplies, have air cleaners, and spend most of our spare time cleaning EVERYTHING to ensure our space is clean, healthy, and safe.
HOW DOES YOUR LOYALTY PROGRAM WORK?
Our loyalty program is simple and cost-free! Your purchases translate automatically to points on your account.
Every 250 points you gain can be redeemed for a $5.00 store credit for other purchases!
$1.00 = 1 point, but keep your eye out for unique double-point offerings to reap the rewards of your pets’ visits with us!
Redemption of your points is easy! Ask if you can use your points towards your invoice at checkout!
Point redemption cannot be cashed out (no cash value) and can only be given as store credit toward a future purchase. Points and store credits from points are non-transferable. Points are gained when an invoice is paid and, therefore, cannot be used towards the purchase they are received. You can check your points on your online account at any time. Points stay on your account for 365 days.
WHY DOES PINNACLE PETS USE AN AIR PURIFYING SYSTEM
Our 9,000 sq. ft building is equipped with state of the art HVAC system with humidity control and ultraviolet light technology to reduce bacteria and mold air pathogens with air purifying technology providing a healthy environment for your furry friend.
WHY DOES DOG NEED AN ENROLLMENT EVALUATION BEFORE BEING ACCEPTED FOR A PLAYGROUP
An Enrollment Evaluation is a way our staff can better cater to your dog’s play style, personality, and needs. We’ll spend time with you and your dog to ensure they are comfortable in our facility. This evaluation is a great way to get to know you and your dog better to ensure everyone is happy! This service is FREE and takes approximately 30 minutes with you, and an extra hour with your pup in a group setting. The daycare service is on a waitlist but they are welcome to call to be added to it. Also, pets that want to join group play while boarding can be evaluated during their stay.
SHOULD I BRING ANYTHING WITH MY DOG FOR BOARDING
Comfortable raised beds are provided for your pup’s comfort and orthopedic support. You are welcome to bring additional items such as toys or blankets, but please be aware that we cannot be responsible for lost or destroyed items and do not recommend bringing anything sentimental or fragile. We provide dishes and kongs and ask you do not bring your own. We do lots of cleaning and they can get mixed in with our own supplies easily. We always want to return what you bring!
We provide our guests with up to three meals a day per your instructions. We recommend you bring the food your pup typically eats so we don’t change their diet. Please proportion your pup’s food. Due to storage limitations, please do not bring large bags of food or storage containers.
WHY SHOULD I BRING MY DOG TO DAYCARE
Providing a rich stimulating experience for your dog will allow you to work guilt-free knowing you are maintaining the quality of your dog’s life. Dogs need a leader to manage their play and direct their energy in a positive way. Doggy daycare can give your dog a safe combination of exercise, structure, and socialization. Bored dogs can be destructive but regular daycare will give your dog the energy and socialization he needs to be a better, calmer and happier addition to your home. Our daycare services are currently on a waitlist but boarding dogs can still be evaluated for and join group play during their overnight stays.
HOW OLD DOES MY DOG HAVE TO BE TO JOIN DAYCARE
In order to protect the health of all our guests, all dogs must be old enough to meet our vaccination requirements and spayed/neutered by 6 months. Please see Daycare/Boarding Requirements for a comprehensive list.
If your pup is young (10 weeks-approximately 4 months) we now offer Puppy Playcare! once a week to help our guests learn great social skills before moving into regular daycare.
HOW MANY PEOPLE ARE WATCHING THE DOGS IN DAYCARE
Human attendants are present 100% of the time during playgroup sessions and trained in dog body language, behavior, and playgroup safety. Our staff to dog ratio exceeds recommendations by the Pet Care Association and notable dog experts in the field.
WHAT KIND OF ACTIVITIES DO YOU OFFER FOR DAYCARE AND BOARDING
Daycare participants will enjoy both structured and free play with rest breaks to rejuvenate and eat. Structured play will vary but can include hide-and-seek, fetch, group training, playing with bubbles, tug-of-war matches, and more. We also have wading pools and ball pits available!
If you choose, your pup can enjoy the benefits of daycare during their stay. If not, don’t worry, you can add on one-on-one play time with a staff member (cuddle time, play time, walking adventures and more). Each furry friend that spends the night will automatically enjoy multiple outdoor breaks for bathroom needs, running off some energy, and exploring.
HOW WILL MY DOG BE KEPT SAFE DURING PLAY
Pinnacle Pets engage in several policies to help ensure the safety of our guests. In addition to a careful screening of all playgroup participants, our staff receives initial and ongoing in-depth training on understanding dog body language, recognizing stress signals, early identification and intervention techniques for aggressive behavior and strong leadership skills to refocus negative behavior without the use of intimidation, corrections, or physical manipulation of the animal.
The health and safety of our guests are our priority. Prior to accepting our guests into daycare, our trained staff provides an in-depth Enrollment Evaluation to better understand each guest’s personality and temperament. This process evaluates individual personality and temperament to determine appropriate playgroup placement. Guests without adequate social skills or the inability to play safely are not able to participate in play groups and will be offered one-on-one play time with our staff. Please feel free to contact us for more information.
DO YOU OFFER TRANSPORT SERVICES
We look forward to offering transportation services in the near future. Please look for our updates!